No Cost EMI

1. WHICH PRODUCTS ARE AVAILABLE WITH NO COST EMI OFFER?

All the mobile phone models can be purchased with No Cost EMI.

2. WHY MY ISSUING BANK CALL CENTER HAS NO INFORMATION ON EMI CONVERSION?

The issuing bank will receive EMI request after at least 3 working days of the transaction. Then issuing banks can provide status of transactions.

3. WHY HAS THE TRANSACTION AMOUNT NOT CONVERTED INTO EMI IN 7 WORKING DAYS?

Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.

4. WHY IS THE FULL AMOUNT CHARGED IN MY BILL?

Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.

5. WHY THE SUM TOTAL OF EMIS IS MORE THAN THE TRANSACTION AMOUNT?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

6. WHAT HAPPENS IF BANK REJECTS EMI CONVERSION?

Customer needs to pay full amount of the transaction to the bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.

7. WILL MY ORDER BE SHIPPED ONCE MY EMI IS APPROVED?

Once the payment is made, Vivo shall ship the product as per schedule and would not wait for the EMI approval.

8. WILL MY TRANSACTION AMOUNT BE REFUNDED IF THE EMI IS REJECTED

No refund will be issued in case the issuing bank rejects the EMI application since this EMI grant is at the bank’s sole discretion.

9. IF I QUALIFY TO GET A REFUND AS PER VIVO POLICY WILL I RECEIVE THE INTEREST ON IT AS WELL?

In case of refund, no interest payment will be borne by Vivo. Vivo shall return the transaction amount that was paid after the user returns the device in sealed condition.

10. WHOM SHOULD I REACH OUT TO IF MY EMI IS REJECTED

If offline EMI is rejected, user should take it up with issuing bank and not with Vivo. The customer will have to inquire about the status of their EMI request with their issuing bank.

11. CAN I CANCEL AN OFFLINE EMI TRANSACTION?

EMI transactions once submitted cannot be cancelled/reversed.

13. WHY HAVE I BEEN CHARGED WITH THE FULL AMOUNT OF THE TRANSACTION?

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.

Jio Vivo Dhamaka Offer

Definitions

1.   “Recharge” shall mean a recharge performed of Rs.198/- prepaid plan offered by RJIO.


2.   “Cashback” shall mean Rs. 1950/- in the form of 39 vouchers of Rs. 50/- each which an Eligible Subscriber can avail upon performing the first Recharge on the Eligible Device on or before 23rd  September 2018.

3.   “Partner Coupons” shall mean coupons extended by partner brands subject to the terms and conditions provided below as Annexure-A, These coupons will be made available on the MyJio app  of  the  Eligible  Subscriber  upon  performing  the  first  Recharge  on  the  Eligible  Device during the Partner Coupon Entitlement Period.

4.   “JioSecurity Platinum” shall mean access to exclusive platinum services of JioSecurity mobile application provided by RJIO and downloadable by the Eligible Subscriber in the MyJio app of the Eligible Subscriber for 1 year from the date of first Recharge.

5. “Eligible Subscriber” shall mean a person who (i) has purchased an Eligible Device (ii) is an active  subscriber  of  the  RJIO  prepaid  services;  and  (iii)  is  enrolled  to  the  “Jio  Prime” membership plan.

6.   “Eligible Device” shall mean 4G mobile devices of Vivo Mobiles India Pvt. Ltd. (“VIVO”) brand viz (i) Y21L; (ii) Y27L; (iii) Y31L; (iv) Y51L; (v) V1; (vi) V1 Max; (vii) V3; (viii) V3 Max (ix) X5 Max; (x) X5 Pro; (xi) Xshot X710; (xii) Y55L; (xiii) V5; (xiv) V5 Plus; (xv) Y53; (xvi) Y55S; (xvii) Y66; (xviii) V5S; and (xix) NEX, activated for the first time on the RJIO network by an Eligible Subscriber on or after 15th  July 2018 and on which a Recharge is first performed by the Eligible Subscriber on or before 23rd September 2018. The offer is applicable only on the Indian version of the Eligible Device.

7.   “Cashback Entitlement Period” shall mean 15th  July 2018 to 30th  September 2021

8.   “Partner Coupon Entitlement Period” shall mean the period between 15th  July 2018 and the expiry date mentioned against each coupon.

9.   “Offer” shall mean the (i) “Cashback” made available by RRL; (ii) “Partner Coupons” made available by RRL; and (iii) “JioSecurity Platinum” made available by RRL.

10. “Offer Benefits” shall mean the benefits accruing to the Eligible Subscriber under the Offer as shown herein-below.

11. “RJIO” shall mean Reliance Jio Infocomm Limited.

12. “RRL” shall mean Reliance Retail Limited.

13. “T&C” shall mean the applicable terms and conditions of the Offer.

14. The Offer is applicable to prepaid customers of RJIO only.

Benefits of the Offer (“Offer Benefits”)

1.   An Eligible Subscriber, who, during the subsistence of the Offer, performs first Recharge on or after 15th  July, 2018, on the Eligible Device shall be entitled to (i) Cashback;  (ii) Partner Coupons; and (iii) JioSecurity Platinum.

2.   The Cashback vouchers and Partner Coupons shall be credited in the MyJio app of the Eligible Subscriber within 72 hours of first Recharge by the Eligible Subscriber on the Eligible Device.

3.   The Cashback vouchers can be accessed under My Vouchers in MyJio App while Partner Coupons can be accessed under My Coupons in MyJio App.

4.   Cashback vouchers received by the Eligible Subscriber shall be redeemed in the following manner:

a.   Each voucher of Rs.50/- provided under the Cashback, can be redeemed by the Eligible Subscriber  upon  a  Recharge  on  the  Eligible  Device  in  MyJio  App  only  (“Eligible Recharge”);

b.   Only one Cashback voucher of Rs.50/- can be redeemed per Eligible Recharge.

c.   A maximum of 39  Cashback vouchers of Rs 50/- each, can be so redeemed by the Eligible Subscriber on or before 30th  September 2021. For the avoidance of doubt, all unredeemed Cashback vouchers shall expire on 30th  September 2021.

5.   Save and except enabling the availability of the Partner Coupons on the MyJio application of the Eligible Subscriber, RJIO shall not be in any manner responsible for or liable to the Eligible  Subscriber  for  matters  relating  to  or  in  connection  with  the  Partner  Coupons including  but  not  limited  to  its  redemption,  benefits,  transactions,  use,  suitability, eligibility, functionality, applicability, validity, etc.

6.   Upon performing the first Recharge by the Eligible Subscriber, Jio Security Platinum will be  available  for  download  and  can  be  installed  through  the  MyJio  app  of  the  Eligible Subscriber on the Eligible Device.

7.   JioSecurity Platinum services will be activated within 72 hours of the installation by the Eligible Subscriber on the Eligible Device.

Terms and Conditions of the Offer ("T&C")

1.   The Offer shall be open to all Eligible Subscribers on and from 15th  July 2018.

2.   These  T&C  shall  be  read  concomitantly  with  the  terms  and  conditions  of  Jio  Prime Membership and CAF.

3.   Two or more offers cannot be clubbed together. This Offer cannot be used in conjunction with any other alternative offer or promotion of a similar nature.

4.   If the Eligible Subscriber migrates from the Eligible Device to any other device, the Offer Benefits shall be discontinued. Accordingly, RRL shall record the IMEI number of the Eligible Device.

5.   RRL / RJIO recognizes that the choice to be contacted for promotional messages and alerts is  that  of  the  Eligible  Subscriber.  RRL  /  RJIO  intends  to  keep  the  Eligible  Subscriber informed on matters relating to the Offer and any upcoming offers from RRL / RJIO for  the  benefit  of  the  Eligible  Subscriber.  Accordingly,  by  availing  the  Offer,  the  Eligible Subscriber hereby consents to be contacted by RRL / RJIO and such consent shall remain unaffected by Eligible Subscriber’s registration in the National Do Not Call (“NDNC”) registry under the relevant category stipulated therefore.

6.   RRL  reserves  the  right  to  cancel/withdraw  this  Offer  at  any  time,  without  any  prior intimation  to  the  Eligible  Subscriber.  However,  the  benefits  accrued  to  the  Eligible Subscriber on or prior to the cancellation/withdrawal of this Offer, shall not undergo any change.

7.   RRL, may, at its discretion, modify any of the terms and/or conditions and/or any aspect of the Offer, without any prior intimation to the Eligible Subscriber. The modifications so carried out will be posted on www.jio.com.

8.   If any term / condition under the T&C of the Offer is found to be invalid, void, or for any reason  unenforceable,  such  term /  condition  shall  be  severed  from the  other  terms  and conditions and shall not affect the validity and enforceability of the remaining terms and conditions of the Offer.

9.   Any claims, issues, damages or losses with respect to the Eligible Device shall be the sole responsibility and liability of the manufacturer of the Eligible Device and RRL / (including its affiliates, group companies or parent company) hereby disclaims, any and all claims, losses and liabilities, whether or not arising out of, or in connection therewith and / or this Offer and the terms and conditions governing the Offer. This disclaimer shall apply to the fullest extent permitted by law and shall survive cancellation/termination/determination of this Offer.

10. In no event shall RRL (including each of its affiliates, group companies or parent company) or its directors, officers, employees, agents or other representatives thereof be responsible or liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Offer.

11. The Offer Benefits are non-transferable.

12. The Offer can be availed only once per MSISDN used in  one IMEI per handset.

13. This Offer is subject to guidelines/directions issued by Telecom Regulatory Authority of India (TRAI), Department of Telecommunications (DOT) or any other statutory authority from time to time.

14. Eligible  Subscriber  hereby  authorizes  RRL  to  collect  his/her  personal  information including name, address and mobile number and share with its partners so as to enable the Eligible Subscriber to avail the Offer. The Eligible Subscriber’s personal information will be stored and processed in accordance with RJIO Privacy Policy and RRL Privacy Policy which        are        available        at        https://www.jio.com/en-in/privacy-policy        and https://relianceretail.com/privacy-policy.html, respectively.

15. To get a new RJIO SIM, kindly visit nearest Jio Store, Reliance Digital or Jio retailer. To locate nearest Jio Store, visit https://www.jio.com/Jio/portal/storeLocator. In case of any queries/issues,  please  contact  RJIO  Customer  Care  at  198/18008899999  or  write  to care@jio.com.



FAQs:-

1.   What is “Jio Vivo Dhamaka Offer”?

“Jio Vivo Dhamaka Offer” entitles a cashback of Rs.1950, partner coupons worth Rs.2100 and JioSecurity Platinum mobile application services to all Jio customers (existing and new) who will activate eligible devices on the Jio network for the first time on or after 15th  July 2018 and perform a recharge of Rs.198/- prepaid plan on or after 15th July, 2018 and on or before 23rd  September 2018.

10. WHOM SHOULD I REACH OUT TO IF MY EMI IS REJECTED

If offline EMI is rejected, user should take it up with issuing bank and not with Vivo. The customer will have to inquire about the status of their EMI request with their issuing bank.

After successful recharge of Rs.198/- for the first time on an eligible device, 39 cashback vouchers of Rs.50 each will be credited in MyJio app. The cashback vouchers can be redeemed, one at a time per recharge, against subsequent recharges of Rs.198/- via MyJio App only. Additionally, partner coupons from Swiggy, Paytm and Myntra which will be credited in the MyJio App and can be redeemed on respective partner’s platforms.

2.   Which Vivo models are eligible for the offer?

The offer is applicable on the following mobile devices: (i) Y21L; (ii) Y27L; (iii) Y31L; (iv) Y51L; (v) V1; (vi) V1 Max; (vii) V3; (viii) V3 Max (ix) X5 Max; (x) X5 Pro; (xi) Xshot X710; (xii) Y55L; (xiii) V5; (xiv) V5 Plus; (xv) Y53; (xvi) Y55S; (xvii) Y66; and (xviii) V5S. The offer is applicable only on the Indian version of eligible device.

3.   How long is the “Jio Vivo Dhamaka Offer” valid for?

The offer is valid for eligible devices activated on the Jio network for the first time on or after 15th  July 2018 and eligible subscriber performing first Recharge of Rs.198/- on or after 15th  July 2018 and on or before 23rd  September 2018.

4.   What is the eligibility criteria for availing the “Jio Vivo Dhamaka Offer”?

You must fulfill the following conditions to be eligible for the offer:

                a. You must have purchased an Indian version of the eligible device device and latched on Jio network with eligible device on or after 15th  July 2018

                b. You must be enrolled to Jio Prime membership.

c. You must have performed recharge of Rs.198/- prepaid plan offered by RJIO on or after 15th  July 2018 and on or before 23rd  Sep 2018.

5.   How and when will I get the cashback and partner coupons under the “Jio Vivo Dhamaka Offer”?

The cashback vouchers and partner coupons will be provided automatically on your eligible device within 72 hours of performing recharge of Rs.198/- prepaid plan offered by RJIO. The subscriber will receive cashback vouchers and partner coupons in MyJio app and the cashback vouchers need to be redeemed through MyJio app only. Subscribers will receive 39 cashback vouchers and partner coupons at once upon performing a recharge of Rs.198/-.

6.   How can I redeem the cashback vouchers received under the “Jio Vivo Dhamaka Offer”?

The cashback vouchers of Rs.50 each, that are received in the MyJio app, can be redeemed, one at a time, against subsequent recharges of Rs.198/- Jio prepaid plans, via MyJio app only.

7.   What will be the validity of the cashback vouchers and partner coupons given under the “Jio Vivo Dhamaka Offer” Offer?

Cashback vouchers that are not redeemed till 30th  Sep 2021, partner coupons not redeemed till the validity date mentioned against each coupon shall expire and be forfeited.

8.   How will I get to know if the cashback or partner coupons, under the “Jio Vivo Dhamaka Offer”, has been credited to my account? And where can I view the vouchers?

You will be notified through appropriate channel when the vouchers and coupons have been credited to your account. You can view the cashback vouchers under the “My Vouchers” section and partner coupons under the “My Coupons” section in MyJio app.

9.   Is the “Jio Vivo Dhamaka Offer” applicable to existing Jio subscribers as well?

Yes. The offer is applicable for existing Jio subscribers as well as new subscribers..

10. Can I avail any other Jio offer along with the “Jio Vivo Dhamaka Offer”?

No, this offer cannot be clubbed together with any other offer of similar nature.

11. Can the cashback vouchers under the “Jio Vivo Dhamaka Offer” offer be transferred to any other Jio number?

No, the cashback vouchers are non-transferable. The vouchers can be availed only for the Jio number using which, the recharge has been performed.

12. Where can I get a new Jio SIM to avail the “Jio Vivo Dhamaka Offer”?

You can visit your nearest Jio Store, Reliance Retail or Jio retailer to get a new Jio SIM. To locate your nearest Jio Store, click https://www.jio.com/Jio/portal/storeLocator.

13. Will the “Jio Vivo Dhamaka Offer” be available, if I purchase eligible Vivo device from an ecommerce sites?

Yes, “Jio Vivo Dhamaka Offer” is available for Vivo mobile device, purchased in India during the offer period.

14. Will I be eligible for cashback vouchers under the “Jio Vivo Dhamaka Offer” Offer if I use my Jio SIM in slot 2 of my device?

Yes, you can avail the cashback vouchers of the “Jio Vivo Dhamaka Offer” offer by using your Jio SIM in any of the SIM slots of the eligible mobile device.

15. Can the cashback vouchers under the “Jio Vivo Dhamaka Offer” offer be used on any other device?

No, the cashback voucher can only be availed on an eligible device (purchased in India only) on which the recharge has been performed.

16. Will the “Jio Vivo Dhamaka Offer” offer be available, if I switch my Jio number to any other mobile/tablet or other device manufacturers?

No. The Jio Vivo Dhamaka Offer will not be applicable in this case.

17. What is JioSecurity Platinum services?

It is a premium service of JioSecurity app which provides additional features to the Eligible Subscriber (as defined in Offer T&C). This is available once the customer does the first Recharge and downloads JioSecurity App, and will be valid for 365 days from the date of first Recharge.

18. What is the procedure to download and install JioSecurity Platinum?

Upon performing the first Recharge by the Eligible Subscriber, JioSecurity Platinum will be  available  for  download  and  can  be  installed  through  the  MyJio  app  of  the  Eligible Subscriber on the Eligible Device.



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