1.What payment options are available?
|a)||Credit Card issued by Visa / MasterCard / American Express|
|b)||Debit Card issued by Indian Banks|
|e)||Cash on delivery|
2.Is Cash on delivery available?
Cash on Delivery facility is available on select products at select locations. Please check the availability on each product page by entering your location pin code on product pages. ‘Check availability at Pin code’.
3.Do you charge any extra or hidden charges on Cash on Delivery?
No extra or hidden are imposed on Cash on Delivery. The total amount payable will be mentioned at the time of submitting the order. Excess payment is not required.
4.What information do I need for online payments?
|a)||Credit Card - You would need to provide the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself. You would also need to have your 3D-secure password or one-time password (OTP) sent to your registered email ID or phone number for secure confirmation of the transaction.|
|b)||Debit Card - You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself. You will then be re-directed to your bank’s secure page for 3D-secure authorization where further validation details may be required.|
|c)||Net banking - You would need to provide us with the customer’s account number or the customer identification number.|
5.How safe are these transactions?
Shopping on Vivo’s Official E-Store is completely safe and secure! All the transactions are secured.
6.Will it store my personal information?
No, vivo does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our trusted payment gateway site.
7.What should I do if my online transaction fails?
Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In that case you can return to the shop.vivo.com and shop.vivo.com and check “My Orders” section and complete the payment for the order which is already submitted.