TERMS AND CONDITIONS:-
By clicking the “Confirm/I Accept/Submit/Make Payment button stated above (“Confirmation Tab”) these clickable Terms and Conditions (“Terms”) and entering the one-time password sent by BFL (“OTP”), I am expressing my interest in availing loan from Bajaj Finance Limited (“BFL”) for purchase of product from the website of the e-commerce partner (“Vivo E-Store (shop.vivo.com/in)”), I hereby agree and acknowledge that I (i) am at least 18 years of age, (ii) can understand, read and write in the English language, (iii) have read, understood and agree to be bound by these Terms.
1.I agree that my action of entering the OTP sent by BFL and clicking on the Confirmation Tab, constitutes a valid acceptance by me of the Terms contained herein and creates a binding and enforceable agreement between me and BFL.
2.I declare that all the particulars and information provided by me for availing this loan from BFL (“Loan”) are true, correct, complete and up-to-date in all respects and that I have not withheld any information whatsoever from BFL as may be required for availing loan from BFL.
3.I have an Existing Member Identification card (“EMI Card”) issued by BFL, which enables purchase of products or availing services including but not limited to apparel, holiday/travel packages, footwear, groceries, kitchen appliances and accessories from Vivo E-Store (shop.vivo.com/in), on Loan from BFL.
4.I have read and understood the Master Terms and Conditions applicable to loans for Consumer Durable, Digital, Life Style Products & EMI Cards available at: https://www.bajajfinserv.in/terms-and-conditions-ecomm.pdf (“Master Terms”), as are in force now or from time to time and agree to comply with and be bound by the said Master Terms.
5.I declare that all the documents required to be submitted for availing the Loan, shall be submitted by me to BFL in the form and manner as may be prescribed by BFL and the same shall be true, correct, complete and up-to-date in all respects.
6.I understand that in case the information given by me is found incorrect or false, then the same shall affect this Loan and all my future loan applications to BFL.
7.I understand that the Loan shall be assigned to me as per BFL’s sole discretion and internal policies and the same is subject to further revision at BFL’s sole discretion. BFL shall not be liable in any manner whatsoever for such revision or cancellation of Loan limit.
8.I understand and undertake to keep my credentials including the login id and password/PIN issued by BFL and/or reset by me (“Credentials”), as confidential and shall not share the same with any third party. Any use or misuse of the Credentials including the transactions carried out using the Credentials shall be my sole responsibility and BFL shall not be held responsible for any loss/damage incurred on account of such use, misuse and/or transactions.
9.I understand and acknowledge that transmission of information through internet is not a secure means of sending information and the same may be subject to tampering and unauthorized access, fraudulently or mistakenly written, altered or sent, and not be received in whole or in part by the intended recipient and which may affect the availability and performance of this online facility provided by BFL. I shall not hold BFL liable for any loss/damage, whether direct or indirect, arising out of or resulting from such tampering and unauthorized access, frauds, mistakes, etc.
10.I authorize BFL to exchange or share information and details relating to Loan to its group companies and other third-party agents/representatives as may be required or as it may deem fit for the purpose of facilitating this Loan application and/or related offerings or other products/ services that I may apply for from time to time. I shall not hold BFL (or any of its group companies or its/their agents/representatives) liable for use/sharing of such information.
11.I understand that by clicking the Confirmation Tab, I hereby provide consent for receiving communications from BFL, its group companies, agents/ representatives in relation to this Loan including promotional communications through any mode (including without limitation through telephone calls / SMSs / emails). I confirm that that I shall not challenge receipt of such communications as unsolicited communication, defined under TRAI Regulations on Unsolicited Commercial Communications.
12.I understand and agree that for concluding the Loan transaction for purchase of product/service from Vivo E-Store (shop.vivo.com/in), Rupees 49 as convenience fee (plus the applicable taxes) would be charged for each transaction and same would be added to my first equated monthly instalment for such Loan transaction.
13.I understand that products that are bought using EMI card from the Vivo E-Store (shop.vivo.com/in) are subject to the specific product cancellation policy of the Vivo E-Store (shop.vivo.com/in).
14.I understand that partial cancellation of any purchase made using Bajaj Finserv EMI within the cancellation period will result in the reduction of the tenure of the loan availed though the EMI amount will remain the same.
1. WHICH PRODUCTS ARE AVAILABLE WITH NO COST EMI OFFER?
All the mobile phone models can be purchased with No Cost EMI.
2. WHY MY ISSUING BANK CALL CENTER HAS NO INFORMATION ON EMI CONVERSION?
The issuing bank will receive EMI request after at least 3 working days of the transaction. Then issuing banks can provide status of transactions.
3. WHY HAS THE TRANSACTION AMOUNT NOT CONVERTED INTO EMI IN 7 WORKING DAYS?
Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.
4. WHY IS THE FULL AMOUNT CHARGED IN MY BILL?
Please check transaction date and customer bill generation date, if the period is less than 7 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.
5. WHY THE SUM TOTAL OF EMIS IS MORE THAN THE TRANSACTION AMOUNT?
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.
6. WHAT HAPPENS IF BANK REJECTS EMI CONVERSION?
Customer needs to pay full amount of the transaction to the bank, since EMI facility is at sole discretion of the issuing bank. Or customer can refer to refund/return policy of the merchant.
7. WILL MY ORDER BE SHIPPED ONCE MY EMI IS APPROVED?
Once the payment is made, Vivo shall ship the product as per schedule and would not wait for the EMI approval.
8. WILL MY TRANSACTION AMOUNT BE REFUNDED IF THE EMI IS REJECTED
No refund will be issued in case the issuing bank rejects the EMI application since this EMI grant is at the bank’s sole discretion.
9. IF I QUALIFY TO GET A REFUND AS PER VIVO POLICY WILL I RECEIVE THE INTEREST ON IT AS WELL?
In case of refund, no interest payment will be borne by Vivo. Vivo shall return the transaction amount that was paid after the user returns the device in sealed condition.
10. WHOM SHOULD I REACH OUT TO IF MY EMI IS REJECTED
If offline EMI is rejected, user should take it up with issuing bank and not with Vivo. The customer will have to inquire about the status of their EMI request with their issuing bank.
11. CAN I CANCEL AN OFFLINE EMI TRANSACTION?
EMI transactions once submitted cannot be cancelled/reversed.
13. WHY HAVE I BEEN CHARGED WITH THE FULL AMOUNT OF THE TRANSACTION?
At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.