1.How to request a replacement?
You may initiate a replacement request by calling our customer care services at 1800 102 3388. Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the device, and may, under certain circumstances, advice a replacement.
2.How long does it take to replace my order?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.
3.At the time of replacement, can I ask for a different product or different color of the product to be replaced?
No, we do not support change of product type or color.
4.How to cancel an order?
You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:
• Go to your 'My Orders' page
• Choose cancellation option and fill in the required details.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
5.When will I receive my refund?
Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.
If the payment is not reflected within the estimated time, please reach out to us for your ARN/RRN numbers and then contact your respective bank.
Please note that refunds can only be made to the original card / account only and not through any other mode of payment.
6.How can I get to know my refund status?
The refund status can be viewed in your respective bank account statement.