We value our customers
FAQs
Cash on Delivery/Credit Card/Debit Card/EMI:

1.What payment options are available?

a) Credit Card issued by Visa / MasterCard / American Express
b) Debit Card issued by Indian Banks
c) Net Banking
d) EMI
e) Cash on delivery

2.Is Cash on delivery available?

Cash on Delivery facility is available on select products at select locations. Please check the availability on each product page by entering your location pin code on product pages. ‘Check availability at Pin code’.

3.Do you charge any extra or hidden charges on Cash on Delivery?

No extra or hidden are imposed on Cash on Delivery. The total amount payable will be mentioned at the time of submitting the order. Excess payment is not required.

4.What information do I need for online payments?

a) Credit Card - You would need to provide the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself. You would also need to have your 3D-secure password or one-time password (OTP) sent to your registered email ID or phone number for secure confirmation of the transaction.
b) Debit Card - You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself. You will then be re-directed to your bank’s secure page for 3D-secure authorization where further validation details may be required.
c) Net banking - You would need to provide us with the customer’s account number or the customer identification number.

5.How safe are these transactions?

Shopping on Vivo’s Official E-Store is completely safe and secure! All the transactions are secured.

6.Will it store my personal information?

No, vivo does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our trusted payment gateway site.

7.What should I do if my online transaction fails?

Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In that case you can return to the shop.vivo.com and shop.vivo.com and check “My Orders” section and complete the payment for the order which is already submitted.

EMI FAQs:

8.Why am I charged the full amount of the transaction?

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMI.

9.Why my issuing bank call center has no information about the EMI Conversion?

The issuing bank will receive EMI request after at least 3 working days of the transaction. Then issuing banks can provide status of transactions.

10.Why is my sum total amount of EMIs more than the original amount?

The sum total will be inclusive of the interest that is charged by the issuing bank of the customer. You may contact the issuing bank for the same.

11.Why is the conversion of my EMI rejected?

The EMI is rejected with the bank and not with vivo. Customer can contact the issuing bank to check on the issue.

12.Will I receive a refund if the EMI conversion is rejected?

No the customer won’t receive a refund if the EMI conversion is rejected as the EMI conversion is rejected at the end of issuing bank.

Tax

13.Are these prices tax Inclusive?

The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Contact-us