Full Advance Payment

Definition:

When a customer completes the payment process and pays money full in advance before receiving the product it is considered as a Full Advance Payment.

Delivery Timeline: For Full Advance Payment

a) Perninsular Malaysia – 1-2 working days

b) West Malaysia – 2-3 working days

c) East Malaysia – 3-5 working days

Order Cancelation:
Customers reserve the right to cancel an order any time before receiving the ordered product.

Refund:

Customers can apply for a refund after the cancelation of the order.

· If the Customer cancels an order:

Due to a change of mind or any other personal issue of the customer. The Customer can apply for a refund without or before receiving the product. Refund requests must be emailed to vivo at vivo.ecommerce@my.vivo.com and also customer must notify in one of the following numbers. +6012-5939351. The full paid amount will be refunded to the customer after a deduction of 2%. Those customers will receive 98% money of the total amount as a refund. This 2% is deducted as delivery processing charge and Bank transaction charges.

· If vivo cancels an order:

In case of vivo cancels a full advance paid order due to stock, technical, or any other reason. The money paid by the customer will be fully (100%) refunded.

Partial Advance Payment:

Definition: When a customer completes the payment process and pays a partial amount of the total money in advance before receiving the product it is considered as a Partial Advance Payment. The Partial Advance payment can be 5%, 10%, or 15% of the total amount of an order.

Product Delivery: For Partial Advance Payment:

a) If vivo charges partial payment for product Pre-Booking, then the delivery process will start from the 1^st sales day announced by vivo for that product.

b) If the customer pays for Partial Advance Payment for an available product, then the delivery timeline will start immediately.

Delivery Timeline

a) Perninsular Malaysia – 1-2 working days

b) West Malaysia – 2-3 working days

c) East Malaysia – 3-5 working days

Refund:

Customers can apply for a refund after canceling the order.

· If the Customer cancels an order:

In case of product pre-book change of mind or any other personal issue of the customer is not acceptable for refund. The Customer can apply for a model or color change before the delivery process starts by sending an e-mail to vivo at vivo.ecommerce@my.vivo.com or by calling one of the following numbers. +6012-5939351. Partial Advance Payment for Pre-Booking is non-refundable.

· If vivo cancels an order:

In case of vivo cancels a Partial Advance Payment paid order due to stock, technical, or any other reason. The money paid by the customer will be fully (100%) refunded.

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